{"id":138841,"date":"2022-10-31T13:15:26","date_gmt":"2022-10-31T13:15:26","guid":{"rendered":"https:\/\/www.similarweb.com\/corp\/?p=138841"},"modified":"2025-11-18T11:53:21","modified_gmt":"2025-11-18T11:53:21","slug":"handling-sales-objections","status":"publish","type":"post","link":"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/handling-sales-objections\/","title":{"rendered":"7 Common Sales Objections and How to Handle Them"},"content":{"rendered":"<p>An unexpected sales objection can leave even the chattiest of salespeople speechless, and if you don\u2019t sound like you fully believe in what you\u2019re selling, why should your prospect?<\/p>\n<p>You\u2019re not going to be able to predict every objection that gets thrown at you. <i>But<\/i> with the right preparation and research, you\u2019ll be able to keep your cool and handle \u2013 almost \u2013 anything.<\/p>\n<p>The main thing to remember: it\u2019s not about getting aggressive or arguing your case, it\u2019s about <a href=\"https:\/\/www.similarweb.com\/blog\/sales\/consultative-selling\/understanding-your-prospects\/\">understanding your buyer\u2019s concerns<\/a>. Take the time to understand your prospect, how they work, their pain points, and their business goals &#8211; don\u2019t just hit them with a hard sell.<\/p>\n<p>It\u2019s all about the <b>LAER<\/b> framework: Listen, acknowledge, explore, respond.<\/p>\n<p>Let\u2019s look at some of the biggest objections in sales, and how you can adopt this framework to overcome them.<\/p>\n<h2>How to handle objections in sales: top 6 techniques<\/h2>\n<p>Here\u2019s a quick-fire round of techniques to remember, whatever your <a href=\"https:\/\/www.similarweb.com\/blog\/sales\/consultative-selling\/sales-pitch\/\">sales pitch<\/a> or however your attempt to <a href=\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/sales-closing-techniques\/\">close a deal<\/a> is going:<\/p>\n<ol>\n<li aria-level=\"1\"><b>Do your research<\/b> on the business and your contact<\/li>\n<li aria-level=\"1\"><b>Be empathetic<\/b> to your prospect\u2019s problems and circumstances<\/li>\n<li aria-level=\"1\"><b>Take your time <\/b>on calls &#8211; think through your responses before speaking<\/li>\n<li aria-level=\"1\"><b>Ask questions<\/b>; qualifying, follow-up, open-ended, and ultimately unbiased questions<\/li>\n<li aria-level=\"1\"><b>Make the most of your team<\/b> &#8211; <a href=\"https:\/\/www.gong.io\/resources\/guides\/team-selling\/\">team selling<\/a> increases close rates by up to 258%, so don\u2019t be afraid to ask around for advice, opinions, experiences, or even get other members of your team involved in your pitch<\/li>\n<li aria-level=\"1\"><b>Use data and insights<\/b> to demonstrate the true relevance and value of your product<\/li>\n<\/ol>\n<h2>The most common types of sales objections<\/h2>\n<h3>1) \u201cThe price is too high\u201d<\/h3>\n<p>The thing is, businesses can be a little tight with their money \u2013 actually, they almost definitely will be. And who can blame them? Your own business will be the same. So, this sales objection is very common &#8211; actually, the most common.<\/p>\n<p>That\u2019s why your sales pitch is so important, but also why gatekeepers exist. Because every day, businesses will be targeted by salespeople. The trick is to demonstrate the value of your product from the get-go.<\/p>\n<p>You don\u2019t want to waste anyone\u2019s time, including your own, so get to the point. And how do you get to the point faster? Hit them where it hurts: their pain points. Bring the data, and provide a solution that will ultimately lead them to an increased ROI. What\u2019s not to love?<\/p>\n<h3>2) \u201cWe don\u2019t have the budget\u201d<\/h3>\n<p>Okay, so this one is kinda linked: there\u2019s not enough budget. Again, this about proving the value of your product and the results your prospect <i>could <\/i>have if they purchase it. Budgets can be moved around and reconsidered &#8211; but only if you make your pitch clear.<\/p>\n<p>Prove that your product or solution is something the business cannot go without, using your knowledge of their business, their pain points, their goals, and the industry itself.<\/p>\n<p>Don\u2019t forget, your sales pitch needs to prove the test of time. No one wants to reshuffle their budget assignments and invest in a temporary \u201cquick fix\u201d, they\u2019re in it for the long haul. We\u2019re talking about long term benefits \u2013 and at the end of the day,<b> value &gt; cost<\/b>.<\/p>\n<p>Now, I might be biased as a member of the <a href=\"https:\/\/www.similarweb.com\/corp\/teams\/marketing\/\">marketing team<\/a>, but this is where your marketing team can help you go the extra mile. Why? Because marketing is all about showing value. Lean on the marketing materials you have, including case studies, video testimonials, reports &#8211; you know the drill. Here\u2019s one example:<\/p>\n<p><iframe src=\"\/\/www.youtube.com\/embed\/PsByPktKO_o\" width=\"100%\" height=\"400\" allowfullscreen=\"allowfullscreen\"><span data-mce-type=\"bookmark\" style=\"display: inline-block; width: 0px; overflow: hidden; line-height: 0;\" class=\"mce_SELRES_start\">\ufeff<\/span><\/iframe><\/p>\n<p>If your marketing department doesn&#8217;t have anything like this, ask for it! It will be more than worthwhile, for both you and the marketing team &#8211; and your prospect.<\/p>\n<h3>3) \u201cNow isn\u2019t the right time\u201d<\/h3>\n<p>This is either a swift diversion to get you off the phone or out their inbox, or your prospect just doesn\u2019t yet know that your product is actually <i>more<\/i> than worth their time.<\/p>\n<p>If time is the apparent issue, you\u2019re going to make sure your sales pitch is as clear and concise as ever so you can hold their attention. But also delve into where their priorities are currently, because this could be another way in.<\/p>\n<p>And hey, don\u2019t just <i>tell<\/i> them why now\u2019s as good a time as ever to join forces, show them the good stuff. <a href=\"https:\/\/www.similarweb.com\/corp\/clients\/\">Our case studies<\/a> of similar companies can quickly rope people in, and so will relevant data. The idea of success and more revenue are hard to ignore.<\/p>\n<p>With <a href=\"https:\/\/www.similarweb.com\/corp\/sales\/\">Similarweb Sales Intelligence<\/a>, it\u2019s not just relevant data and insights you can get your hands on &#8211; it\u2019s the exact data your lead cares about: their growth. Where could this business perform better? What are its pain points? What are the industry competitors doing better? How could your product help the business get to where they want to be?<\/p>\n<p>On top of that, you can use the data available on our platform to demonstrate the ROI of what they could get using your solution, <i>or <\/i>what they would be missing out on if they waited.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-138842\" src=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/HERO-IMAGE-LAPTOP-1024x752.png\" alt=\"sales intelligence hero\" width=\"1024\" height=\"752\" srcset=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/HERO-IMAGE-LAPTOP-1024x752.png 1024w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/HERO-IMAGE-LAPTOP-300x220.png 300w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/HERO-IMAGE-LAPTOP-768x564.png 768w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/HERO-IMAGE-LAPTOP-1536x1127.png 1536w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/HERO-IMAGE-LAPTOP-2048x1503.png 2048w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/HERO-IMAGE-LAPTOP-512x376.png 512w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h3>4) \u201cWe\u2019re already working with [enter competitor here]\u201d<\/h3>\n<p>Showing why you\u2019re better than competitors? This (probably) ain\u2019t your first rodeo. Get those battlecards and that USP ready, folks.<\/p>\n<p>Just because they\u2019re saying they are happy with their current product, service or solution, doesn\u2019t mean you can\u2019t convince them. Continue the conversation, and find out why they chose this current supplier. Then dig a little deeper, and find out where they might actually be falling short.<\/p>\n<p>Enter: your solution to save the day. &#x200d;&#x2640;&#xfe0f;<\/p>\n<p>Your USP should be created from your competitors short fallings, because this makes it easy for you to slot in. This is what will take your product from a \u201cnice-to-have\u201d to a \u201cmust-have\u201d &#8211; you\u2019re filling a (necessary) gap, and making growing their business quicker, easier, or more cost-effective.<\/p>\n<h3>5) \u201cI\u2019m going to need to consult my boss\u201d<\/h3>\n<p>Uh oh, you\u2019re not speaking to the decision-maker. This is a common obstacle, and can quickly turn into a time-waster if you\u2019re not lucky.<\/p>\n<p>If you\u2019ve already built a great rapport with the original person you are speaking to, fantastic news. Our suggestion would be to set up a call with this person and the decision-maker to run through the points that were already so convincing, (even if it wasn\u2019t the key person).<\/p>\n<p>Don\u2019t forget to do your research on the decision-maker though. This will help to seal the deal.<\/p>\n<p>If you fancy avoiding this potential obstacle completely, that\u2019s just another thing that Similarweb Sales Intelligence can help you with. The whole point of the platform is to help you sell smarter, and that includes finding you the best prospects to target and the contact details you need within that account &#8211; whatever role that might be.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-138843\" src=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/prospects_list-820x1024.png\" alt=\"sales intelligence prospecting\" width=\"820\" height=\"1024\" srcset=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/prospects_list-820x1024.png 820w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/prospects_list-240x300.png 240w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/prospects_list-768x959.png 768w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/prospects_list-1230x1536.png 1230w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/prospects_list-1641x2048.png 1641w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/prospects_list-410x512.png 410w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/prospects_list.png 1885w\" sizes=\"(max-width: 820px) 100vw, 820px\" \/><\/p>\n<h3>6) \u201cCan you put it in an email?\u201d<\/h3>\n<p>We\u2019ve all done it &#8211; someone rings us at a less-than-ideal time and we ask it to be put in an email so we can get back to it later. While some might get back to that email, some definitely do not, or they take their time about it.<\/p>\n<p>But the thing is, everyone\u2019s inbox is filled with sales messages that your prospect moves straight to the trash if it doesn\u2019t grab their attention. If the prospect allows you the time, use it wisely.<\/p>\n<p>Sure, start off by saying \u201cyes, of course\u201d and asking for their email address &#8211; but this is just the hook. Continue to ask qualifying questions and other follow-up questions; it\u2019s likely they will have lowered their guard a little, investing more time and energy into your conversation.<\/p>\n<p>You should still end the call telling them that the information will be in their inbox ASAP, but that sale went a lot further than it would have if you stopped the call after getting their email address. Now, your name, company and sales pitch will stand out from the rest of those emails and that LinkedIn request.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-138845\" src=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Nicholas-Georgiou-Blog-image-1-1024x538.png\" alt=\"Nicholas Georgiou- Blog image-1\" width=\"1024\" height=\"538\" srcset=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Nicholas-Georgiou-Blog-image-1-1024x538.png 1024w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Nicholas-Georgiou-Blog-image-1-300x158.png 300w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Nicholas-Georgiou-Blog-image-1-768x403.png 768w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Nicholas-Georgiou-Blog-image-1-1536x806.png 1536w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Nicholas-Georgiou-Blog-image-1-2048x1075.png 2048w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Nicholas-Georgiou-Blog-image-1-512x269.png 512w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>&#x261d;&#xfe0f; Yeah, what he said. And that\u2019s another thing Similarweb Sales Intelligence can help you with. Rather than sending over a generic email, you can customize your emails using our <b>Insights Generator,<\/b> highlighting their specific pain points, what their competitors are up to, and where your solution can help the business reach new heights.<\/p>\n<h3>7) \u201cHow do I know I can trust you?\u201d<\/h3>\n<p>It\u2019s not uncommon for people to question salespeople; where they work, what they\u2019re trying to sell, what they\u2019re saying. It\u2019s not easy to handover money to businesses you don\u2019t know, like, or trust.<\/p>\n<p>Don\u2019t invalidate this response &#8211; in fact, don\u2019t invalidate any objection you hear from a prospect. Where did being defensive ever get us? Not to the top of that sales leaderboard of yours, that\u2019s for sure.<\/p>\n<p>It all comes down to being authoritative yet authentic, and demonstrating the value of your product in the most relevant way to them as a potential customer. From this you can build rapport, and even if it\u2019s not the right time now, it could be a matter of jogging their memory the next time you reach out.<\/p>\n<p>With Similarweb Sales Intelligence, you can move from being a salesperson who\u2019s just there to sell a product to being a <b>trusted advisor<\/b>, providing insights and solutions powered by <b>trusted data<\/b>.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-138844 size-full\" src=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Jack-OHare-Blog-image-1024x538.png\" alt=\"Jack O'Hare quote\" width=\"1024\" height=\"538\" srcset=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Jack-OHare-Blog-image-1024x538.png 1024w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Jack-OHare-Blog-image-300x158.png 300w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Jack-OHare-Blog-image-768x403.png 768w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Jack-OHare-Blog-image-1536x806.png 1536w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Jack-OHare-Blog-image-2048x1075.png 2048w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/Jack-OHare-Blog-image-512x269.png 512w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2>Handling sales objections with Similarweb Sales Intelligence<\/h2>\n<p>Whilst Similarweb Sales Intelligence can\u2019t do the whole job of overcoming sales objections for you, we can definitely help.<\/p>\n<p>From determining the right accounts for you to target (including, 480 million contact details for those accounts) through to providing you with the data and insights you need to win your prospects over.<\/p>\n<p>Here\u2019s a quick run-through of our features to help you <a href=\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/sales-closing-techniques\/\">close more sales<\/a>:<\/p>\n<ul>\n<li aria-level=\"1\"><a href=\"https:\/\/www.similarweb.com\/corp\/sales\/lead-gen\/\"><b>Lead Generator<\/b><\/a>: Search our database of over 100m companies to create a list of your <a href=\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/ideal-customer-profile\/\">ideal prospects<\/a>.<\/li>\n<li aria-level=\"1\"><b>Insights Generator<\/b>: Create effective outreach based on solving your prospect\u2019s specific pain points and areas of opportunity.<\/li>\n<li aria-level=\"1\"><b>Contacts<\/b>: Find the key decision-makers at the companies you\u2019re interested in, and download their contact information at the click of a button.<\/li>\n<li aria-level=\"1\"><b>Account Review<\/b>: Full insight into each account, including performance and technologies.<\/li>\n<li aria-level=\"1\"><b>Sales Signals:<\/b> Spot upsell and cross-sell opportunities, and reduce churn with account alerts.<\/li>\n<\/ul>\n<p>Fancy selling smarter with Similarweb Sales Intelligence? Book a demo today:<\/p>\n    <div class=\"post-banner post-banner--base\">\n        <div class=\"post-banner__wrapper\">\n            <div class=\"post-banner__text\">\n                                    <p class=\"post-banner__title\">Your unfair sales advantage<\/p>\n                                    <p class=\"post-banner__subtitle\">Grab your prospects' attention with insights from Similarweb Sales Intelligence<\/p>\n                                <div class=\"post-banner__button-wrapper\">\n                                            <a class=\"swui-button swui-button--solid swui-button--primary post-banner__button js-post-banner\"\n                           href=\"https:\/\/www.similarweb.com\/corp\/contact-us\/?solution=sales\"\n                           data-disable-dynamic-tracking\n                        >Book a live demo<\/a>\n                                    <\/div>\n            <\/div>\n                    <\/div>\n    <\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>An unexpected sales objection can leave even the chattiest of salespeople speechless, and if you don\u2019t sound like you fully believe in what you\u2019re selling, why should your prospect? You\u2019re not going to be able to predict every objection that gets thrown at you. But with the right preparation and research, you\u2019ll be able to [&hellip;]<\/p>\n","protected":false},"author":469,"featured_media":138846,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[6563,2805],"tags":[],"class_list":["post-138841","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-b2b-sales","category-sales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>7 Common Sales Objections and How to Handle Them | Similarweb<\/title>\n<meta name=\"description\" content=\"Handling sales objections ain\u2019t an easy task, but with the right preparation, you\u2019ll be able to keep your cool and overcome - almost - anything.\" \/>\n<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/handling-sales-objections\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Leah Messenger\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"11 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/handling-sales-objections\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/handling-sales-objections\/\"},\"author\":{\"name\":\"Leah Messenger\",\"@id\":\"https:\/\/www.similarweb.com\/blog\/#\/schema\/person\/d7d77edafc3c41b4a1d5405cea4bbabf\"},\"headline\":\"7 Common Sales Objections and How to Handle Them\",\"datePublished\":\"2022-10-31T13:15:26+00:00\",\"dateModified\":\"2025-11-18T11:53:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/handling-sales-objections\/\"},\"wordCount\":1831,\"publisher\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/handling-sales-objections\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/sales-objections-.png\",\"articleSection\":[\"B2B Sales\",\"Sales\"],\"inLanguage\":\"\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/handling-sales-objections\/\",\"url\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/handling-sales-objections\/\",\"name\":\"7 Common Sales Objections and How to Handle Them | Similarweb\",\"isPartOf\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/handling-sales-objections\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/handling-sales-objections\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2022\/10\/sales-objections-.png\",\"datePublished\":\"2022-10-31T13:15:26+00:00\",\"dateModified\":\"2025-11-18T11:53:21+00:00\",\"description\":\"Handling sales objections ain\u2019t an easy task, but with the right preparation, you\u2019ll be able to keep your cool and overcome - 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