{"id":25681,"date":"2021-06-08T11:26:28","date_gmt":"2021-06-08T11:26:28","guid":{"rendered":"https:\/\/www.similarweb.com\/corp\/blog\/?p=19171"},"modified":"2023-07-06T07:13:00","modified_gmt":"2023-07-06T07:13:00","slug":"how-to-prep-for-a-discovery-call","status":"publish","type":"post","link":"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/","title":{"rendered":"How to Prep for a Discovery Call"},"content":{"rendered":"<p>You\u2019ve scheduled a discovery call. Awesome. You&#8217;re on your way to bringing in a new customer or client and making a sale &#8211; but before you get started, you need to ask yourself a few questions to guarantee that your call will knock the socks off the person on the other end of the line. Discovery calls, after all, are a crucial part of your <a href=\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/what-is-sales-strategy\/\">sales strategy<\/a>, <a href=\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/sales-funnel-guide\/\">sales funnel<\/a> and buyer&#8217;s journey.<\/p>\n<p>In this blog post, we\u2019ll take a look at what discovery calls are, how to prepare for a discovery call, and which mistakes you <em>probably<\/em> want to avoid making. We&#8217;ve also got a handy discovery call checklist for you &#8211; just call it the cherry on top. &#x1f352;<\/p>\n<h2>What is a discovery call?<\/h2>\n<p>Discovery calls for a buyer are similar to trying on new clothes or shoes before purchasing them in the store. You know you like them, you think you want to buy them, but you\u2019re not entirely sure. What will convince you to take the plunge and pull out your credit card? Trying them on for size.<\/p>\n<p>The same decision-making goes into discovery calls. The goal is to see if you (the service provider) and the buyer are a potentially good fit for one another. It\u2019s the chance for both of you to try each other on, to see if you understand each other\u2019s needs, goals, priorities, and problems, and whether you can help the buyer solve their issues. &#x1f455;<\/p>\n<p>Over a third of salespeople in a recent <a href=\"https:\/\/www.hubspot.com\/marketing-statistics\">survey<\/a> said prospecting is sales teams&#8217; biggest challenge when it comes to B2B sales. And discovery calls are an important part of a (efficient) sales prospecting process &#8211; after all, you don&#8217;t have the time for customers that aren&#8217;t a good fit for your business (or don&#8217;t want you) being caught up in your net. But it&#8217;s not just a matter of luck.\u00a0The fate of a discovery call can be highly dependent on how well prepared you are, the value you bring to the call, and the discussion that\u2019s generated between you.<\/p>\n<p>At the end of your call, your goal should be for your potential client to say to themselves: \u201cYes! That\u2019s what I need\u201d. Next step: following up with the right <a href=\"https:\/\/www.similarweb.com\/blog\/sales\/\">sales-enablement content<\/a>.<\/p>\n<p>Short on time or just prefer video learning? Watch our two minute guide to crushing your next discovery call.<\/p>\n<p><iframe title=\"YouTube video player\" src=\"\/\/www.youtube.com\/embed\/tfQemNmv4Hs\" width=\"100%\" height=\"400\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>What are the steps towards an effective discovery call?<\/h2>\n<p>A discovery call is not just a spur-of-the-moment kind of deal. You need to be prepared, know what\u2019s on the agenda for the call, guide the call in the right direction, and be prepared for any curveballs and questions that may come your way.<\/p>\n<p>Let\u2019s take a look at the four key steps to a successful discovery call:<\/p>\n<h3>Step #1: Plan your discovery call<\/h3>\n<p>One of the most important parts of a discovery call is to provide value to your potential buyer and decision-maker. Sure, you probably have a website and social media presence that they can check out, but in your call, you need to expand and tailor it to them. What can you add that will wow your prospect? What information can you give them; what problem of theirs can you solve; what idea can you throw their way?<\/p>\n<p>This is all stuff that you need to think about during your discovery process, before hopping on a phone call.<\/p>\n<p>First, research the other side. Who are they? What is their role? What problem are they looking to solve? This is information that can usually be found online, (using digital tools such as <a href=\"https:\/\/www.similarweb.com\/corp\/sales\/\">Similarweb\u2019s Sales Intelligence<\/a>) or you can have potential call participants fill out a quick questionnaire, helping you focus on the right things during the call.<\/p>\n<p>Check out our discovery call checklist to help you get started on planning.<\/p>\n<div class=\"stepped-form stepped-form--background\">\n  <div class=\"stepped-form__content\">\n      \n<div data-contact-us-hidden-sub-subject=\" \"\ndata-contact-us-should-get-chilipiper=\"false\"\ndata-contact-us-boolean-always-show-phone=\"false\"\ndata-contact-us-i18n-subtitle3_tell_us_more=\" \"\ndata-contact-us=\"split\"\ndata-contact-us-hidden-subject=\"no cu\"\ndata-contact-us-hidden-asset-type=\"N\/A\"\ndata-contact-us-hidden-campaign-name=\"N\/A\"\ndata-contact-us-hidden-campaign-solution=\"N\/A\"\ndata-contact-us-hidden-campaign-region=\"ALL\"\ndata-contact-us-hidden-form-location-breadcrumbs=\"Form Corp\/Reports\/How to Prep for a Discovery Call\/Content\"\ndata-contact-us-hidden-message=\"I want to download the file\"\ndata-contact-us-hidden-button-caption=\"Download\"\ndata-contact-us-hidden-cta-description=\"null\"\ndata-contact-us-hidden-cta-url=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2019\/11\/Checklist-Everything-You-Need-to-Know-About-Your-Prospects.pdf\"\ndata-contact-us-i18n-title=\"Download Our Free Discovery Call Checklist Now\"\ndata-contact-us-i18n-submit_button=\"Download\"\ndata-contact-us-i18n-success_title=\"Thanks for downloading!\"\ndata-contact-us-i18n-success_subtitle=\"We hope you enjoy these insights.\"\ndata-contact-us-i18n-success_sub_subtitle=\"Ready to dive deeper?\"\ndata-corp-form-type=\"split-download\"\ndata-contact-us-file-url=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2019\/11\/Checklist-Everything-You-Need-to-Know-About-Your-Prospects.pdf\"\ndata-contact-us-hidden-file-url=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2019\/11\/Checklist-Everything-You-Need-to-Know-About-Your-Prospects.pdf\"\n>\n    <\/div>\n  <\/div>\n<\/div>\n\n\n<h3>Step #2: Start by quickly reviewing your call agenda<\/h3>\n<p>Once you\u2019re both on the line (yes, yes, it\u2019s important to actually pick up the phone), take a moment to outline what\u2019s about to happen.<\/p>\n<p>Why? People are busy today. You are, and your potential client most certainly is. No one wants to waste time or have their time wasted. By outlining your agenda for the call, your prospect will feel that you\u2019re respecting their time and that you\u2019re well prepared.<\/p>\n<p>Start by letting the buyer know who you are, what you do, a bit about yourself so that they feel comfortable. It\u2019s also important to let them know what you\u2019re going to discuss, and what the end goal of the call is.<\/p>\n<p>We recommend letting the prospect know that the call is purely informational to make sure you\u2019re a good fit for one other. This takes a bit of the pressure off, which is always welcome.<\/p>\n<h3>Step #3: Use sales discovery calls effectively<\/h3>\n<p>When done right, you can use your discovery calls to:<\/p>\n<h4>1. Qualify your buyer<\/h4>\n<p>In this step, you\u2019ll set the ground to see if you and the buyer are a good potential fit. You\u2019ll want to do this by asking a set of questions (which you have, of course, prepared in advance) and getting to know them better. These questions will help you understand pain points, competition, goals, results, current business models, and processes.<\/p>\n<p>Don\u2019t go nuts here. If you ask your client 25 questions in a row, they\u2019ll start feeling overwhelmed. It\u2019s best to ease into things. No need for a discovery call script but having an outline should help.<\/p>\n<h4>2. Identify your buyer\u2019s issues and surface areas of opportunity<\/h4>\n<p>This is your time to shine.<\/p>\n<p>Figure out the issues that your buyer is having and provide value. Show them that you are the person to solve their issues and make their dreams come true.<\/p>\n<p>Some business owners are nervous about this phase of a discovery call. They don\u2019t want to give away their secrets right away.<\/p>\n<p>But by giving small insights into the work you can do with a potential client, you\u2019ll be on the way to igniting something inside them to make them want to purchase. After all, they have a problem, and you have the solution. What\u2019s better than that?<\/p>\n<p>By surfacing the areas of opportunity you can provide during a discovery call, you can genuinely help your leads understand why they should work with you in the future.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-76244 size-full\" src=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2021\/06\/SW-Blog-Tips-SEO-Reporting-DR.png\" alt=\"Discovery Call steps - Sales Intelligence\" width=\"1200\" height=\"800\" srcset=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2021\/06\/SW-Blog-Tips-SEO-Reporting-DR.png 1200w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2021\/06\/SW-Blog-Tips-SEO-Reporting-DR-300x200.png 300w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2021\/06\/SW-Blog-Tips-SEO-Reporting-DR-1024x683.png 1024w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2021\/06\/SW-Blog-Tips-SEO-Reporting-DR-768x512.png 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<h4>3. Open up a discussion about the end results and schedule your next steps<\/h4>\n<p>Give your potential buyer time to talk in the discovery call. Don\u2019t forget that this process is all about seeing if you\u2019re a good mutual fit. By allowing your customer the chance to talk, discussing end results and where they are going, they\u2019ll begin to feel more comfortable as well as dedicated to the process.<\/p>\n<p>Don\u2019t forget to discuss your next steps and even schedule if the buyer feels comfortable at this stage. Don\u2019t be afraid to get a bit \u201csalesy\u201d here. After all, your goal is to make the sale!<\/p>\n<h3>Step #4: Be ready to improvise on the fly<\/h3>\n<p>You\u2019ve prepared everything, you know the flow of your discovery call, and you\u2019ve got your sales discovery questions lined up and ready to go.<\/p>\n<p>But most things in life don\u2019t go according to plan. And your discovery call most likely won\u2019t either.<\/p>\n<p>Don\u2019t fret, this can be a good thing. You\u2019re an expert in your field, and you know your stuff. Now be ready to improvise when necessary. If your buyer throws a question into the mix that you weren\u2019t exactly prepared for, don\u2019t panic. Just answer precisely how you know how.<\/p>\n<h2>Good discovery call questions and mistakes to avoid<\/h2>\n<p>As we\u2019ve mentioned, you should create a list of questions for your discovery call before hitting \u201ccall\u201d.<\/p>\n<p>There are some qualifying questions that are relevant to most businesses:<\/p>\n<ul>\n<li aria-level=\"1\"><em>What are your goals?<\/em><\/li>\n<li aria-level=\"1\"><em>What are your pain points?<\/em><\/li>\n<li aria-level=\"1\"><em>What software do you use?<\/em><\/li>\n<li aria-level=\"1\"><em>What does your budget look like?<\/em><\/li>\n<li aria-level=\"1\"><em>What are your clients using you for?<\/em><\/li>\n<\/ul>\n<p>You get the vibe. But, the best questions are the ones that are specific and relevant to your <a href=\"https:\/\/www.similarweb.com\/blog\/research\/audience-and-brand-building\/target-audience-analysis\/\">target audience<\/a> and their needs. Only you know what those are.<\/p>\n<p>To summarize, these are the do&#8217;s when preparing for your discovery call:<\/p>\n<p>&#x2714;&#xfe0f; Come prepared with the right questions<\/p>\n<p>&#x2714;&#xfe0f; Research your prospect<\/p>\n<p>&#x2714;&#xfe0f; Be concise<\/p>\n<p>&#x2714;&#xfe0f; Ask smart questions<\/p>\n<p>&#x2714;&#xfe0f; Make your prospect feel they\u2019re unique<\/p>\n<p>There are also quite a few mistakes that you\u2019ll want to avoid when planning your sales discovery questions. These include:<\/p>\n<p>&#x274c; Making your prospect feel they\u2019re being interrogated<\/p>\n<p>&#x274c; Sticking to your discovery call checklist and not allowing yourself flexibility<\/p>\n<p>&#x274c; Talking too much<\/p>\n<p>&#x274c; Asking yes or no questions instead of open-ended questions<\/p>\n<p>&#x274c; Getting too much into the pricing<\/p>\n<p>&#x274c; Not doing enough research<\/p>\n<p>By avoiding these common mistakes, you\u2019ll be sure to be on the fast track to success on your next call.<\/p>\n<h2>Successful discovery calls: The key to bringing in new, relevant customers<\/h2>\n<p>We\u2019ve taken a look at what a discovery call looks like for sales professionals and why being prepared with the right discovery call questions is so important for securing a sales opportunity.<\/p>\n<h2>Getting started with Similarweb<\/h2>\n<p>Now it\u2019s time to get to work. After you\u2019ve booked your next round of calls, use our free checklist and tips to make sure that you\u2019re ready for your best call ever.<\/p>\n<p><b>Want to find more deal-closing insights to help you carry out great discovery calls? Sign up for a free Similarweb account <\/b><a href=\"https:\/\/account.similarweb.com\/journey\/registration\/\">here<\/a>.<\/p>\n<p><a href=\"https:\/\/account.similarweb.com\/journey\/registration\/\"><img decoding=\"async\" class=\"alignnone wp-image-76246 size-full\" src=\"https:\/\/www.similarweb.com\/corp\/wp-content\/uploads\/2021\/06\/Inline-Blog-Banner-Rebrand.png\" alt=\"Inline Blog Banner - Rebrand\" width=\"858\" height=\"218\" srcset=\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2021\/06\/Inline-Blog-Banner-Rebrand.png 858w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2021\/06\/Inline-Blog-Banner-Rebrand-300x76.png 300w, https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2021\/06\/Inline-Blog-Banner-Rebrand-768x195.png 768w\" sizes=\"(max-width: 858px) 100vw, 858px\" \/><\/a><\/p>\n<p><em>This blog was written in collaboration with Allie Kashkash.<\/em><\/p>\n<h2>FAQ<\/h2>\n<p><strong>What makes a good discovery call?<\/strong><\/p>\n<p>Being personable and prepared.<\/p>\n<p><strong>How do you introduce yourself on a discovery call?<\/strong><\/p>\n<p>Introduce yourself, your company, and your role in the company.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You\u2019ve scheduled a discovery call. Awesome. You&#8217;re on your way to bringing in a new customer or client and making a sale &#8211; but before you get started, you need to ask yourself a few questions to guarantee that your call will knock the socks off the person on the other end of the line. [&hellip;]<\/p>\n","protected":false},"author":230,"featured_media":85066,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[6563,2805],"tags":[],"class_list":["post-25681","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-b2b-sales","category-sales"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Prep for a Discovery Call | Similarweb<\/title>\n<meta name=\"description\" content=\"Here are the steps you need to take to build an effective discovery call. Learn from the professionals how to run air-tight, productive sales meetings.\" \/>\n<meta name=\"robots\" content=\"max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Josh Rod\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/\"},\"author\":{\"name\":\"Josh Rod\",\"@id\":\"https:\/\/www.similarweb.com\/blog\/#\/schema\/person\/639b5c75fc08ee150276bcec89b88c90\"},\"headline\":\"How to Prep for a Discovery Call\",\"datePublished\":\"2021-06-08T11:26:28+00:00\",\"dateModified\":\"2023-07-06T07:13:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/\"},\"wordCount\":1715,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2021\/06\/Thumbnail-Discovery.jpg\",\"articleSection\":[\"B2B Sales\",\"Sales\"],\"inLanguage\":\"\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/\",\"url\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/\",\"name\":\"How to Prep for a Discovery Call | Similarweb\",\"isPartOf\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.similarweb.com\/blog\/sales\/b2b-sales\/how-to-prep-for-a-discovery-call\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.similarweb.com\/blog\/wp-content\/uploads\/2021\/06\/Thumbnail-Discovery.jpg\",\"datePublished\":\"2021-06-08T11:26:28+00:00\",\"dateModified\":\"2023-07-06T07:13:00+00:00\",\"description\":\"Here are the steps you need to take to build an effective discovery call. 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