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TELUS Health MyCare Vs. Maple – Online Doctors 24/7

TELUS Health MyCare vs Maple – Online Doctors 24/7 Usage & Stats

TELUS Health MyCare™ lets you easily see a Healthcare Provider right from your phone. FEATURES Video Consultations: See a doctor or other healthcare provider (provincial restrictions apply) and have a video consultation from the comfort of your home or wherever works best for you. If needed, prescriptions and referrals for diagnostic tests/specialists can be provided. Easily access your TELUS Health MyCare appointment details through the app whenever you need them. Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team. GET STARTED 1. Register for your free account. 2. Book an appointment time that suits you. 3. Start having a video consultation with a healthcare provider. SAFETY & SECURITY We take data security and privacy extremely seriously. All of TELUS Health MyCare’s clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods. LANGUAGE / LANGUE The app is available in English and French. If you wish to change the language of the app without changing your smartphone language, please follow the following instructions. 1. Add another preferred language to your iPhone (French or English): a. Open your iPhone Settings b. Tap General > Language & Region > Add language… c. Add the language you would like to have the app in (French or English) d. Confirm the language you prefer for your iPhone 2. Next, choose your TELUS Health MyCare app language: a. At the top of the screen, tap General then Settings to go back to the main Settings screen b. Scroll down, locate and tap TELUS Health c. Tap Language and select your preferred language for the TELUS Health MyCare app (French or English) d. Close the app and open it again L’application est disponible en Français et en Anglais. Si vous souhaitez changer la langue de l’application sans changer la langue de votre téléphone, veuillez suivre les étapes suivantes : 1. Ajoutez une autre langue préférée à votre iPhone (Français ou Anglais) : a. Ouvrez les réglages de votre iPhone b. Appuyez sur Général > Langue et région > Autres langues… c. Ajoutez la langue souhaitée pour l’application (Français ou Anglais) d. Sélectionnez la langue que vous préférez pour votre iPhone 2. Ensuite, choisissez la langue de votre application Mes Soins TELUS Santé : a. En haut de l’écran, appuyez sur Général puis Paramètres pour revenir au menu principal des Réglages b. Sur cet écran, faites défiler vers le bas, localisez puis appuyez sur l’application TELUS Santé. c. Appuyez sur Langue pour sélectionner la langue de l’application Mes Soins TELUS Santé (Français ou Anglais) d. Fermez l’application puis relancez-la For more information and a full list of FAQ’s, visit telus.com/mycaresupport

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Maple – Online Doctors 24/7

Healthcare should fit into your life. Not the other way around. That’s why millions of Canadians count on Maple when they need care. We make healthcare for real life: with access 24/7. Connect with Canadian-licensed doctors and nurses right from your phone or computer, whenever or wherever you need them. With Maple, you can get: • 24/7 expert virtual care. Sign in, share what’s going on, and connect with a doctor or nurse practitioner in minutes if virtual care is appropriate for your health concern. • Convenient prescription delivery. If a healthcare provider decides medication is right for you, you can have your prescription sent to a local pharmacy for easy pickup, or have it delivered to your door at no extra cost. • Specialist care, no referral necessary. Reach a range of specialists in days, not months. Connect with a mental health therapist, dermatologist, paediatric nurse practitioner, and more. • Family-friendly. Care for you and your eligible dependents all in one place. • Care across Canada. Wherever you go in Canada, you can connect with our network of providers 24/7 for medical diagnoses, prescriptions, and more. • Bilingual services. Access care in English or French. • Secure and private. Your health data is protected with the highest security standards. For more information, you can find our complete Privacy Policy at getmaple.ca/privacy/. Join millions of Canadians who signed up for Maple. And with over 1.7 million 5-star in-app reviews, you know it’s care that works. Are you ready to take control of your health? Download the app and register to start your first visit. DISCLAIMER Maple cannot be used for emergency healthcare. If you believe that you are dealing with an emergency, please call 911 immediately or attend your nearest emergency room. Not all requests are suitable for online care. See here for common ineligible requests: https://helpdesk.getmaple.ca/en/articles/830043-common-ineligible-consultation-requests. For more information on how to get started with Maple, visit our patient help desk: https://helpdesk.getmaple.ca/en/articles/6769703-best-practices-for-submitting-a-consultation-request# Doctors on Maple are able to support patients who are in Canada during their consultation or Canadian residents who are temporarily outside Canada.