Q - What is the best way to contact you? A - We do our best to answer any questions as quickly as possible. The best way to contact is is via our email, support@sky137.com. Q - When will my order be shipped? A - Your order will be shipped within 1 to 3 business days. Q - How long will it take for my order to arrive? A - For the free standard shipping , your package should arrive within 7 and 15 business days. Please note that we have no control over unexpected delays at your country's customs or post office. Q- It's been over 20 days and I still haven't received my order, wheres my package? A- If your order was not a pre-order, then there is a chance your package is delayed by your country's customs or local post office. In this case please contact us so we can find a solution. Q - I need my order ASAP, which shipping option should I choose? A - If you have time limitations, we recommend you choose the express shipping option. Express shipping does require a signature upon arrival.