Tips to strengthen trust in your communications You already know that whatever your message, customers and coworkers are persuaded - not by your title - but by how much they trust you. In Influence with Ease, Jeff Mowatt shares 30-second tips that strengthen trust in virtually all of your communications. If you like the quick-tips Jeff reveals in his articles and presentations, you'll love his book. Of all the 30-second tips that Jeff's shared, we selected the best-of-the-best to include in this book. In all you get 101 of his most powerful tips. Plus, it's sprinkled with light hearted chuckles and cartoons to help lift your sprit - much needed when you need to deal with other humans! With these 30-second tips, you'll learn how to: Enhance people's perception of you by 12% by using a two word phrase ore often (hint: it's not please, or thank you Gain the confidence of people with big egos Avoid 7 common expressions that unwittingly raise skepticism in others Create more satisfying outcomes for you and the other party when negotiating Tap the 'humility advantage' to influence without pushiness Simplify for others - offer less and sell more Position your ideas, products and services so that people select higher value options Avoid the commonly used 3 word phrase that enflames upset customers Break bad news to others without creating hard feelings Convert an upset person into an advocate of your services And much more! - in all 101 tips to Influence with Ease. If you or your department deals with customers, this is the guide for you and your team. "If you don't have it, buy it. If you have it, use it. Not an extra page nor a wasted word. Jeff Mowatt's book, 'Influence with Ease', is one of the most immediately practical books on effective interpersonal communications I own. A real gem." Max Dixon, Professional Communication Coach, Seattle WA "Jeff Mowatt always offers good practical advice when it comes to selecting and