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Recently we were having a requirement for getting text from audio or video file. These audios were majorly from customer calls with agents. Once we get text from audio files , we can review those conversions. We can check how agents are discussing with customers. This will increase customer happiness. There are many solutions available

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Integrate Salesforce and NetSuite with MuleSoft Composer. Create a unified view of customers and your business, automate processes, and more.

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