7月 2026Full Potential Solutions的市場佔有率分析

THE GREAT DISCONNECT“We’ve seen 5-10 years’ worth of digital technology acceleration and adoption in the last six months.” This was a familiar battle cry from numerous CX research analysts and consultancies in late 2020, as COVID literally forced brands to think and operate differently, with a digital- and customer-first mindset, in order to survive and thrive. The mandate was clear: Change or die.Fast-forward ahead only three years to November 2023, and I heard this simple but very telling (and