Via NHV app analytics for December 3

Via NHV is a new way to get around New Haven. We’re a ridesharing service that’s smart, easy, and reliable. With a few taps, book a ride in the app and our technology will pair you with other people headed your way. HOW IT WORKS: - Book a ride by setting your pickup and dropoff addresses, and indicating if you’re riding with any additional passengers. - You will be given an estimated time when the vehicle will arrive upon booking your trip and on which nearby block you should meet your driver. The estimated arrival time of the driver will be automatically updated as your vehicle makes its way to meet you. - When your driver arrives, please promptly board the vehicle. - There may be others on board, or you may make a few additional stops along the way! You can track your ride and share your status in real-time trip from the app. SHARING YOUR TRIP: Our algorithm matches people headed in the same direction. This means you’re getting the convenience of a private ride with the efficiency and reliability of a public one. FLEXIBLE BOOKING. Book a ride in our app right when you want it — no need to work around a schedule. RELIABLE: Track your ride as the driver is on their way to you, and while you’re on the vehicle too. OUR VEHICLES: Via NHV is wheelchair accessible! If you require a wheelchair, simply toggle on “Wheelchair accessibility” in the “Account” tab of your app! When you request a ride, you’ll be matched with a wheelchair accessible vehicle. Questions? Reach out at support-via-nhv@ridewithvia.com Loving your experience so far? Give us a 5-star rating.