Analyse de l'application Text - Live Chat for Business pour le 23 septembre

Text (formerly LiveChat) is a live chat and customer service app. Unilever, Wembley Stadium, MIT, and 30,000+ other companies have relied on it to run their customer service. Closing your laptop doesn't close the business. Text keeps you in the moment a customer needs you, wherever you are, even on a weak signal. That starts with what's already in your pocket: • Customer details • Incoming message sneak peek & ready-to-go responses • Multi-channel support • File sharing • In-app and push notifications • Agent list with editable profiles And here's what you can do with it: 1. Answer faster than ever - See what a customer's typing before they hit send, and reply to repeat questions with ready-made responses instead of typing them out again. 2. Let automation carry the routine - Automated greetings recommend products and engage customers based on what they're doing on your site. Each chat routes itself to the right team. 3. Know their cart before they check out - See what a customer's adding right now, plus their full order history, in the same screen. Step in and close the sale before they leave. 4. Keep tickets moving, wherever you are - Reassign cases between teams and check status in seconds, straight from your Android device. 5. Reach a lead before anyone else does - Message a new lead the moment it lands, straight from the app. 6. Grow without growing your team - Handle several visitors at once and reply faster, so satisfaction stays high as your business scales. Get Text on your phone and stay close to the business, wherever you are.