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viewfromthewing.com

M. L. Rio, in a series of tweets on January 9, recounted a disastrous Airbnb rental experience. They'd booked a month-long stay but the place was infested with roaches. The stove malfunctioned. The door didn't stay locked. And Airbnb wouldn't help, telling them to pound sand. And that's after numerous hours on hold with customer service, who even told them they'd get a refund if they moved out within a couple of hours, which they did - despite a broken ankle, which complicated getting in and out of a third-floor walk-up with a month's worth of belongings.