Mahavitaran Consumer App app analytics for January 14

Mahavitaran Services now at your Fingertips The Official App for Consumer by Mahavitaran ( M.S.E.D.C.L.). Mahavitaran Consumer App enables consumers to avail Mahavitaran services at his/her fingertips. The app is simple and easy to use. It provides transparency in delivering services to consumers. Latest Features in version 2.0 :- > Apply for New Connection > Track New Connection request > Submit Meter Reading to avoid average billing > Provide Feedback about Mahavitaran Services > Additional Payment options like Mobile Wallet & Cash Cards > Update Contact Details ( Mobile Number & E-mail ID ) of consumer Existing features : > View and Pay bill > Register and Track complaints > View Bill and Payment history > Manage Multiple Electricity Connections > Contact 24 x7 MSEDCL Call Center Functionalities available in Mobile App : 1. Apply for new connection : Apply for New Electricity Connection in just 4 steps 2. Track New Connection Request : Status of New Connection application can be tracked using unique Application Id. 3. Submit Reading : Submit own meter reading along with meter photo to avoid average billing, after receipt of SMS from Mahavitaran. Mahavitaran will send SMS, if meter reading is not made available by meter reader 4. Feedback: Submit ratings of Mahavitaran services in the scale of 1 to 5, where 5 means Outstanding and 1 means poor service 5. View/Pay Bill: View and Pay Electricity Bills using different payment options like a. Net banking b. Debit Card c. Credit Card d. Cash Cards e. Mobile Wallets 6. Update Contact details: Update Mobile Number and E-Mail ID of consumer 7. Register & Track Complaint: Register & Track Power Failure and Billing Complaints etc 8. History: View Electricity Bill history and Payments history 9. Add & Remove connection: Manage multiple electricity connections from registered account. 10. Customer Care: Call 24*7 MSEDCL Call Center Other Features : 1. Consumer Registration: Sign up to Mahavitaran Consumer portal through mobile app 2. Guest Login: View and Pay Electricity Bills without signing up 3. App is available in English as well as Marathi Language 4. Forgot Password: Recover forgotten account password using E-mail id and date of birth For using Mahavitaran Mobile App, all you need : • Apple Smart phone with iOS Operating System (iOS version 8.0 or above). • Internet connectivity like GPRS/EDGE/3G/Wi-Fi/4G etc. [ Note: For queries related to your online mobile payment transactions, please email to helpdesk_pg@mahadiscom.in] For feedback & suggestions about this app, kindly email us at msedclapp@mahadiscom.in