CEM Customer Feedback のアプリ分析 1月15日

SEDCO CEM system offers a complete solution to help you measure your customers' satisfaction after their visit to the branches at different levels: Branch level and employee level. The system creates reports that are automatically linked to the feedback to ease out the tracking and analysis of performance, which helps in evaluating the daily operations, quality of offered services, and eventually leading to better plans. This application collects the customer feedback either as a transactional feedback integrated with CEM platform or as a general feedback system.