Segway XChange のアプリ分析 1月16日

The XChange app is a user-friendly, all-in-one mobile version of the Segway dealer portal designed to help retailers easily manage inventory, orders, warranties, test rides, service and more. Managers and employees can access their store functions through admin and employee logins from individual mobile devices seamlessly from any location. Say goodbye to cumbersome B2B portals. XChange removes employee pain points and puts control in the palm of the retailer’s hand. Admins can easily add and update store details that will appear in Segway’s dealer locator and link into the O2O “Click and Collect” interface, allowing customers to order online and have the product delivered to a local dealer of their choice. Retailers receive alerts when customers request test rides at their location and can easily contact the customer for scheduling. XChange makes searching and ordering inventory a breeze, allowing dealers to place orders and file warranty claims in seconds. Access finances with a simple click. Beyond the sale, XChange improves customer service and support. Technicians and mechanics can access manuals, videos and technical bulletins as well as easily search and order parts out of exploded-view schematics. We set out to create an app that makes the process of interacting with the Segway brand simple, profitable and effective for retailers. Simply put, Segway XChange connects dealers with customers to provide the best Segway Xperience possible. · Manage store location, hours and details · Update and manage existing inventory · Search and order new inventory in seconds · Track orders and receive status updates · File warranty claims in under 90 seconds · Manage and receive O2O “Click and Collect” orders · Receive and schedule test ride requests · Commission settlement and financial management · After sales and technical support features · Integrates with common POS systems · Easy-to-use icon based interface