FAQ Most frequent questions and answers What is your cancellation policy? If you cancel your reservation 72 hours or more from the scheduled date of delivery, Big Orange Mobility, Inc. will refund you the entire amount of your reservation costs, minus $15 for credit card transaction fees.  There are no refunds 72 hours or less from the scheduled date of delivery.  However, in the case of cancellation 72 hours or less of the scheduled date of delivery, Big Orange Mobility, Inc. will allow you to postpone your reservation for up to six months from the scheduled date of delivery at no additional costs. What does the rental insurance cover? The Rental Insurance will cover you for any accidental damage and/or theft of the scooter.  In the case of theft of any kind, we ask that you report the theft to the park security if at a park venue.  If not at a park venue, we ask that you report the theft to the local police within two hours of the theft. If rental insurance is not purchased we reserve the right to charge your credit card the full amount for the cost of the scooter. Do the theme parks cater for person’s with disability? Are they able to answer any questions I may have or be able to provide me with specific information about my visit. Yes, Call them or send an email. All theme parks Guest Services are there to help and make your experience an happy one. Guest Services also will easily enable you to find out about special accommodations, for guests with disabilities. There are a number of attractions that have special entrances to facilitate scooter and mobility equipment users and on some rides. Guest Services will be able to advise you on what facilities, rides you can use with your scooter. Whilst in the boarding line, or even onto the ride itself, all the major theme parks are designed to be very user friendly to all guests of all abilities and their staff are very happy to help you with any individual needs you may have. Never be afraid to ASK. Security of my sc