1月12日的DelightChat - Customer Support应用程序分析

Grow your brand with delightful customer service using DelightChat (Delight Chat). Reply to customers across WhatsApp, Instagram, Facebook & Emails, view order data from Shopify, and collaborate with your team on customer issues. All from one dashboard. Say hello to DelightChat, a ridiculously easy-to-use customer service tool tailor-made for eCommerce brands with powerful features. Never miss a customer query across any channel Connect all your customer support channels to DelightChat and respond to customers from the same screen. Easily collaborate with your team Leave private notes, assign relevant customer queries and more and make team collaboration seamless. Easily access order data from Shopify DelightChat can match an incoming customer query to your Shopify customer database and show customer & order details on the dashboard! Reply swiftly using macros DelightChat’s Fast Reply (aka macros) allows you to create pre-made templates to common queries so that you can answer them in 2-clicks. We love feedback and our team reads every support ticket. If you wish to see a feature on the app, feel free to let us know!