Consumer Protect app analytics for October 23

Consumer Protect lets citizens in Punjab register complaints against shops and service providers, follow every step of their case and attend hearings, all from their phone, in English or Urdu. FILE A COMPLAINT IN MINUTES • Enter the shop's name, phone number and address • Set the shop's location • Select the district and tehsil • Choose the nature of your complaint and describe what happened BACK IT UP WITH EVIDENCE • Record a voice note of up to one minute • Attach a photo of your evidence, such as a receipt or product • Add a photo of the shop's main signboard TRACK EVERY STEP • See your complaints at a glance: draft, proceeding, withdrawn and resolved • Follow a dated history from submission through assignment, proceedings and escalation • Withdraw a complaint if you no longer wish to pursue it NEVER MISS A HEARING • Get notified when your complaint is registered or a hearing is scheduled • Check your hearing date in the app • Join hearings by video call from your phone REPORT WHAT'S UNFAIR Complaint categories include: • Product details not disclosed, such as ingredients, quality, manufacturing and expiry dates, or component parts (Section 11) • Service provider's capability or qualification, or the quality of products used in a service, not disclosed (Section 16) • Price list of goods and services not displayed at a prominent place (Section 18) • No receipt showing the seller's name, address, date, details of goods or services, and price (Section 19) FOR BUSINESSES • See complaints filed against your business in one place ENGLISH AND URDU • Switch languages anytime • Complaint forms show every label in both languages SECURE ACCESS • Turn on fingerprint for your account • Manage your profile and language settings in one place HELP WHEN YOU NEED IT • Read consumer guidelines and FAQs • Find contact details for support Consumer Protect is developed for Directorate General of Enforcement, Government of Punjab.