How To Do Benchmarking: Ensuring Digital Growth With the Right Research
Research Intelligence

How to Do Benchmarking: Your Blueprint for Growth

by Molly Winik , Senior Digital Research & eCommerce Specialist 7 Min.
July 26, 2021 | Updated October 11, 2022

Most companies know the industry leaders in their field. But, what about who’s losing steam or gaining traction? More importantly, why should companies want to know this? 

In short, this information is what successful benchmarking is all about. 

Knowing how to do benchmarking can be the difference between staying ahead of the curve and lagging behind. 

Do it right, and get access to crucial intel that’ll help you stay afloat. Without it, you’ll start to feel that sinking feeling as those around you adapt to changes in the market while you struggle to know what’s happening, and why.  

Read on to learn more about how to do benchmarking right. 

benchmarking definiton

Different types of business benchmarking

Before we show you how to benchmark, you’ll need to consider which type of benchmarking is right for you. While the core processes are much-of-a-muchness, the purpose and datasets used for each differ. 

8 types of benchmarks

  1. Competitive benchmarking looks at how your performance compares to the competition or industry standards; and shows how you stack up.  
  2. Strategic benchmarking focuses on industry leaders and their strategies. When you know how to benchmark, you can uncover what tactics guide the big players in your market. If you want to find out how a rival is driving web traffic to their site, this is a great way to see this. 
  3. Performance benchmarking looks at key performance metrics to compare profitability. It can help you define the right targets for your business.
  4. Digital benchmarking refers to any type of benchmarking conducted using digital metrics, which, in reality, is most types of benchmarking today.
  5. Practice and process benchmarking focuses more on current processes. This would be crucial for an HR or employee experience team to ensure they are attracting the best talent, retaining employees, and creating the most productive working environment.
  6. Internal benchmarking is a method to define targets and goals for your organization and internal processes and workflows. Internal benchmarking is when you look within and optimize systems and processes to scale and grow. This is most relevant for larger organizations with enough employees to benchmark internally.
  7. External benchmarking encompasses all benchmarking where you look at data from external companies and industries.
  8. Social benchmarking includes benchmarking social metrics and comparing them to other companies. 

As I mentioned at the start, the first step in learning how to do benchmarking is to look at what you want to get out of it. Then, you can choose the right datasets to help you achieve those goals.

Who can benefit from successful benchmarking?

Market researchers and corporate strategy teams benefit from benchmarking by looking at the market and comparing it to industry averages.

Business intelligence and analytics teams monitor and track digital performance, and competitor insights, centralize data sources and make relevant decisions based on industry standards and benchmarks. 

And, of course, customer satisfaction and audience analysis teams can use benchmarking to better understand customer behavior, and audience consumption habits, and to develop new ways to bring in new customers. 

Doing benchmarking regularly helps you to:

  1. Identify trends in your industry – By using traffic and user engagement data, you’ll know what areas to focus on to achieve your goals. 
  2. Understand your position – Identify your weakness, strengths, and threats that could come your way.
  3. Understand growth potential – You can see where you stand and where performance gaps and opportunities exist to help you meet your goals. This will help you find your competitive advantage.  

How to do benchmarking – in four easy steps

As a company that knows a thing or two about benchmarking, we can say with confidence that  any business can benefit from learning how to do benchmarking right. 

Depending on the type of benchmarking you choose, there’ll be slightly different ways of working for each. In this section, I’ve outlined the four core benchmarking steps you can apply to almost any scenario. 

I promise, once you’ve learned how to do benchmarking, and start to see results, you’ll quickly become hooked.

1. Define your goals  

One of the biggest benefits of benchmarking is that the process can help you reach your goals. This is why the first step of benchmarking is to clearly outline your goals. Make sure these goals are specific, and where possible, contain a numerical attribute. My default method for goal setting is the SMART approach; but feel free to go your own way!

So, establish what your goals are, write them down, and be sure to revisit them throughout the process. 

2. Determine what metrics matter

There are a wide range of digital engagement metrics, the most popular tend to be: bounce rate, website stickiness (unique visitors/total visits), marketing channels, device split, session duration, and pages per visit. 

These ​metrics give you valuable information that helps you identify opportunities, and  track real-time data for your market.

Consider mobile app benchmarks too, as most markets are being impacted by apps in one way or another.

Key mobile benchmarks you need to track include: 

  • Monthly or daily active users
  • Total and average sessions/times 
  • User retention 
  • Total and monthly downloads
  • Overall and category rank
  • Demographics – age and gender

Mobile app intelligence tools help you quickly uncover these key metrics. When you combine this data with web analytics, you get a complete picture of your rivals’ digital landscapes; which is key for successful benchmarking.

mobile app benchmarks

3. Monitor industry-specific data too 

Just like choosing the right type of benchmarking will determine the right datasets you use; your industry will also dictate the specific metrics you’ll want to track. So, aside from the standard metrics from step 2 above, you’re also going to need to add market-specific metrics into the mix. 

Let’s look at a few different industries and see what we can learn from critical metrics and insights, comparing Q1 2020 vs. Q1 2021. 

First up: publishers and media

publishers and media benchmarks

We can see that organic search dropped from 27% to 23%. However, direct traffic increased overall by 7%. 

This tells us about an important shift in audience behavior over this period. More visitors enter publishers’ sites directly, while fewer come via organic search. 

A BI analyst at a publisher needs to pay close attention to these benchmarks to ensure that their site’s growth remains in line (or above) the industry average to make improvements to content and SEO

retail and eCommerce benchmarks

If we look at retail and ecommerce benchmarks, we see that total visits increased to websites in this industry by 17% over the same period. 

When your industry experiences growth, you want to be leading it. This highlights the importance of forming an organic search strategy and building strong brand awareness

If you’re randomly digging around the net, the industry-specific data you need isn’t always quick to find. Similarweb has both market and site-specific data so you can see the performance of your entire competitive landscape and benchmark for continuous improvement. What’s more, when it comes to revisiting and re-measuring those benchmarks, it’s as easy as ABC; and it’s fast too.

4. Track your social media benchmarks  

This is all about tracking key social media channels for mentions and analyzing the conversation around your brand and others in the industry. 

Let’s put it this way: If people talk about something online, you want to know and take action. 

From social listening, you can:

  1. Gauge your competitors’ content, PR, and social media strategies.
  2. Learn what your competitors’ customers think about them.
  3. Understand your competitors’ brand reputation.

social listening definiton

This benchmarking method can be invaluable to marketing managers, content teams, sales teams, product teams, and more. It provides valuable context and insights you just can’t get from anaylzing stats alone.  

There are four key points to consider when benchmarking for success on social media. 

  • Volume of mentions over time – If there are spikes or times that mentions are particularly low, it’s crucial to determine mentions to investigate and find out why. Are your competitors doing something good or bad? Is there an opportunity for you to dive into the conversion? Is there an internal problem leading to low mentions? 
  • Audience sentiment analysis – A glimpse into how an audience feels about a rival can show you what they’re doing right or wrong. Which campaigns are working for them? What are they doing that is less well-received? Let your competitors be the guinea pigs and go for the strategies that work best for them!
  • Sources of mentions – Take a look at the source of the talk. Who is talking about your competitors, where do they hang out, and what do they like? If you notice that a particular channel is missing from your analysis, it’s possible that your audience isn’t there (or your competitor is doing something wrong). 
  • It’s all about timing – Look at the day of the week, and the hour or day engagement. This will give you a better understanding of when audience engagement is highest (or lowest) and it’ll help you plan accordingly. 

metrics to benchmarks social engagement

Wrapping up……

My final piece of advice about how to do benchmarking is really just good housekeeping. When you start, make sure you’ve got a tracker set up to keep a record of your findings. Use the same figures for each company you benchmark against – and periodically update, compare, and analyze the results. 

You can get a basic competitive analysis template here to get some inspo.

Yes, it really is that easy to get started with benchmarking. Ready for more?

You can watch our benchmarking webinar for a video guide to better benchmarking and beating the competition

We’ve also included an all-inclusive playbook to guide you through each step of the benchmarking process. 

FAQs

What are the four steps of benchmarking?

The four main benchmarking steps are planning, analysis, integration, and action.

How do you benchmark a mobile application?

To do benchmarking for a mobile app, follow these four steps. 1. Choose the apps you’re going to benchmark yourself against. 2. Select which performance areas to benchmark. 3. Rate each performance area you’ve chosen from 1-10. 4. Analyze the results.   

What are some metrics to benchmark social engagement?

Some of the best social benchmarking metrics include volume of mentions over time, audience sentiment analysis, and time of engagement.

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