Zendesk Support 앱 분석 (10월 16일)

Support for Android is built for agents, team leads, and managers on-the-move. A fast and secure productivity tool that gives you visibility of your account in real-time. Get ahead of the day and keep things running by bringing the right people, conversations, and information together. Support for Android empowers you to access Zendesk whether you’re at your office or on the go! Some of the key features you’ll find in the app: Focus on today Get a snapshot of your ticket Views to review volume, demand, and figure out what needs to be prioritized for your account. Search to find context on your customer Have better insights while on the move by viewing a customer’s profile to see tags, organizations, notes, requests, and more. Continue a conversation or create new tickets Add the right people to the conversation with @mentions, create new tickets and update assignees and CCs, plus add followers, tags, and any other field while on the move. Get real-time notifications for critical updates Real-time push notifications on critical customer updates, a list of activity on your tickets in the notification feed. Configure which notifications you receive by group and when you want them, by day and time. Run your business from the field If you work in the field, we’ll keep your business running while on the move - take a photo or upload and view attachments to tickets, get context with tags, notes, and important customer details in profiles. Track your team’s performance If you’re a manager, you can track current workload and how your team is doing from the palm of your hand! We love feedback so if we can do something better, please tell us! Our mobile team read every support ticket. Send us feedback directly through the app in the settings tab. Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Learn more about Support and create a free account here: https://www.zendesk.com/support