FREQUENTLY ASKED QUESTIONS Shipping / Order Status WHERE CAN I GET By Egreis IN UNITED STATES? All of our products are available on our website only. CAN WE GET By Egreis INTERNATIONALLY? By Egreis is proud to offer International Delivery. We use DHL shipping and our packages deliver within 2 – 5 business days. You can refer to our Shipping Policy for all additional shipping details. WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK? We’re sorry that an item you are looking for has already sold out! By Egreis makes its best effort to restock all items, especially if they are within the current fashion season. You will find that next to each "sold out" item, there is a feature entitled, "Email Me When Available". Be sure to enter your email and the size that you are interested in, and we’ll email you if the item becomes available! HOW DO I QUALIFY FOR FREE SHIPPING? We offer Free Shipping on all U.S. orders $100+ USD. HOW MUCH DOES SHIPPING COST? United States: 5 Day Shipping: $5 3 Day Shipping: $152 Day Shipping: $201 Day Shipping: $30 *Free Shipping On Orders $100+ USD International: 2-5 Day Shipping (DHL): $20-75 USD depending on Country. Shipping rate will be calculated at checkout. HOW WILL I KNOW WHEN MY ORDER HAS SHIPPED? By Egreis will send you an automatic email when your order has been shipped. We will also provide you with a tracking number so that you may check the status of your order at your convenience. Returns & Exchanges WHAT IS YOUR RETURN POLICY? Please refer to our Return & Exchange policy page for a comprehensive guide regarding returns and exchanges with your By Egreis order. CAN I MODIFY MY ORDER ONCE IT IS PLACED? We will try our best to accommodate modifications to orders that are new. If an order is in processing, it has already been sent to our shipping department and we will be unable to modify it further. We cannot cancel any orders. For any further inquiries about your order, please email us at Support@byegreis.com with your inquiry describe