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pokegalerie.com

SHIPPING METHODS We acknowledge the importance of your shipping method choice and are here to support you. We have partnered with a reputable logistics company based in China to ensure seamless shipping experiences for our customers. The following shipping methods are available to choose from: ePocket, EMS, SF Express, China Post, YUN Express, PostNL, DHL-eCommerce, Ocean Shipping, […]

figurechoice.com

FAQ PAGE How long does shipping take? Shipping time frame depends on the shipping option that you choose (we will supply a few options when the figure is released). The options will range from2-3 weeks to 2-3 months. Since majority of our items are preorders, the shipping time doesn't start until the item finishes production and is shipped. How much is shipping cost to my country? Shipping cost is calculated using the following variables: destination size, weight, and destination country. We do not know the dimension size and weight of the shipping box until the item is released, so our preorders do not include shipping costs. If you want to know a rough estimate for the shipping so you can better plan your order, feel free to email us atcontact@figurechoice.comfor a quote. My item arrived damaged, what do I do? We take extreme care in packaging our shipments to help minimize the risk of damage the best we can. That being said, sometimes damages can occur during transit. Don't fret! We will do everything in our power to support. Majority of the studios do have a warranty to help fix or replace any damaged pieces. The best way to go about it is to contact us with clear photos of the damages, and we will help you go through the correct process in getting the issue resolved. Please bare in mind that we are just the middleman, and do not have control over the studios procedures. Studios are the ones that decide what solutions are possible/available and every situation is handled on a case by case basis. Please note that you must contact us via email within 7 days of the package arrival for any damage assistance support. Failure to contact us within 7 days may result in the studio's denying any after sale support. How do I cancel an order/preorder? Contact us anytime if you would like to cancel a preorder. Please note our our cancellation policy: All orders are subject to a cancellation fee if the order is cancelled more than 7 days after the order placement date. The ca