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nl.forum.proximus.be

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safeonweb.be

This week, we received several reports from hotels and B&Bs whose customers had received urgent payment requests via WhatsApp. The messages appear to be genuine, as they contain accurate details about the booking. However, these are scams.Do not pay via the link in the message. Always contact the hotel or B&B yourself using the contact details on their official website or via the booking platform you used.What exactly is happening?Scammers are sending WhatsApp messages to people who have booked a stay at a hotel or B&B. The message often states that an urgent payment is required to confirm or retain the booking.Because the scammers use personal or accurate booking details, such as your name, reference number, the date of your stay or the name of the accommodation, the message appears genuine. This is precisely why this form of fraud is harder to spot.Similar reports are also circulating in other countries.What is spearphishing?Spearphishing is a targeted form of phishing. In standard phishing, scammers often send the same fake message to a large number of people. In spearphishing, they use personal information to make the message more credible.In this case, this could include your name, telephone number, booking date or hotel name. This makes it appear as though the message is genuinely from the hotel, B&B or booking platform.How do scammers get hold of this information?The scammers likely obtained the personalised details through a data breach or stolen data. The exact source of this data theft is not yet known.What should you do?Have you received a WhatsApp message with a payment request regarding your hotel or B&B booking?Do not pay via the link in the message.Do not click on the link and do not enter any bank or card details.Contact the hotel or B&B yourself using the official contact details.Check your booking via the official booking platform or the official website.Forward any suspicious messages to suspicious@safeonweb.be.Has your money been stolen? Contact

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