An Uncertain Future: COVID-19's Global Impact on the Travel Industry

Coronavirus (COVID-19) has challenged the travel industry in unprecedented ways, triggering mass cancellations and affecting providers’ ability to generate sales. According to a recent report by IATA, airline revenues could drop by $314 billion in 2020.

As top players in the industry seek to minimize the effects of the pandemic, they are also reacting to changing consumer behaviors – either by expanding refund policies or by creating COVID-specific help and FAQ pages.

In this whitepaper, we explore the latest trends in travel within the US, EMEA, and APAC. Our goal is not only to offer insight into the current state of travel but also to help businesses navigate the turbulence and prepare for the post-coronavirus era.

Download the full report to understand:

  • The varied responses of travel players in different regions and countries in coping with the spread of the virus
  • How information and cancellation pages have become crucial for businesses in the global travel landscape
  • Which providers are starting to see some small signs of hope, particularly in mobile apps
  • The future of travel, including drive destinations, virtual tours and other online experiences