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eCommerce Technology:2020 Year in Review

What eCommerce technology trends emerged in the year 2020?

As we look ahead to 2021, it’s also important to examine and understand exactly what has happened to our industry over the last 12 months so we are better equipped to capitalize on the opportunities presented to us this year.

If a company is looking at improving their onsite customer engagement for the first time, I recommend that they start by really analyzing the sales and engagement data they currently have access to. Analyze things like who is your strongest demographic, what products are they looking for, and what’s their average cart value.

Csaba Zajdo

Founder, OptiMonk